Return policy

If your order arrives damaged or faulty

We take every care to make sure your order reaches you as well protected as it left us, but very occasionally a parcel is damaged on its way or goes missing. Let us know as soon as you can and we’ll put it right.

We may ask you to return faulty goods by a signed-for delivery method.  Once we have received and inspected them, and the fault is agreed, you’ll get a full refund including the delivery you paid and the cost of sending them back to us.

If you change your mind

You have 60 days from the day your order arrives to change your mind. Let us know within that time, then send the goods back within 14 days of telling us. Email support@bobalife.co.uk to start a return.

Items need to come back unused and in their original sealed packaging. Return postage is at your own cost. We’d recommend a tracked service. Please keep your proof of postage.

Once your return arrives with us we’ll refund you within 14 days, including the standard delivery cost you paid on the original order. If you chose a faster delivery option, we refund the standard rate.

What we can’t take back

Our syrups, powders, popping boba, tapioca pearls and jellies are sealed food products. For hygiene and food safety reasons we can’t accept them back once the seal has been broken, unless they are faulty. Unopened, sealed items are fine to return within the 60 days above.

None of this affects your statutory rights.