While we take every effort to ensure that your ingredient order or subscription box arrives with you just as perfectly protected as they were when they left us, we do understand that on rare occasions accidents may happen and your parcel may be delivered damaged or even become lost. If you are not entirely satisfied with any product or box you receive from us, please contact us at immediately at firstname.lastname@example.org
We retain the right to request a return of any faulty goods by a signed-for delivery method. Upon receipt, the product(s) will be inspected. If the fault is agreed, a full refund will be given for the returned goods. This does not affect your statutory rights.