Shipping and delivery
Shipping
Orders are processed and dispatched the same day if placed before 3pm, Monday to Friday.
All orders are sent on a 48-hour service as standard, shipped with Royal Mail or DPD, unless otherwise agreed by email.
Free delivery is available on orders over £75 (UK only).
Need it faster? Royal Mail Tracked 24 is available at checkout.
Shipping times are the schedules advised by our carrier services and are not guaranteed. We always do our best to dispatch orders promptly, but delays may occur once the parcel is with the courier, which is outside of our control.
International delivery may be available on selected items; please contact us for a quote before ordering.
If something goes wrong
If your order is lost or arrives damaged, contact us and we’ll put it right. If it hasn’t arrived within 30 days of your order, you can cancel it for a full refund. Customers are responsible for providing accurate delivery information when placing an order.
Returns
If you change your mind, you have 60 days from the day your order arrives to tell us, then 14 days to send unused items back in their original sealed packaging. You’ll need to arrange and pay for the return postage yourself. If an item is faulty or we sent the wrong thing, we’ll pay the return postage. None of this affects your legal right to cancel within 14 days of delivery.
For change-of-mind returns, your refund includes the standard delivery cost you paid on the original order. If you chose a faster delivery option, we refund the standard rate.
Sending a return
Please pack returns securely, use a tracked service and keep your proof of postage. We’ll refund you to your original payment method within 14 days of receiving your return. If you cancel within 14 days of delivery, we’ll refund within 14 days of you sending us proof of postage, if that’s sooner.